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FAQs

What is the basis for YRU sizing?

- YRU sizing is listed in women's US sizing, unless specifically listed as men's.

Where can I contact YRU about an order, question, suggestion or concern?

- Please email us at:  help@yru.zendesk.com

May I return/exchange an item or order?

- Please refer to the "shipping/return/exchange" link on the bottom of our website for policies and/or instructions. Here is the link: https://yrushoes.com/pages/shipping-info 

I didn't receive my order confirmation email. Is something wrong?

- Please be sure to check spam/junk/promotional email folders, as the email may have landed there. 

Are YRU shoes available in extended sizes (5, 11, 12, 13, etc.)?
- The YRU Team is always working to expand our size range. Some select items are available in extended ranges, although they sell out quickly. 

Where are YRU shoes made/shipped from?

- YRU shoes are made in China. YRU shoes are shipped from California, USA.

SIZE CHART